Time to Get Schooled: CoolSys Technician Training Returns in Full Force
After a three-year absence brought on by the Covid pandemic, technician training at CoolSys roared back to life this fall — and it’s just the beginning of great things to come. The first round of live, in-person training classes took place during the week of October 10, with 32 techs from all over the U.S. participating. At the same time, 14 techs embarked on a nine-week online training course. Another session of in-person and online training started the week of November 14.
Both Ryan Herda, Director PMO — Learning and Development, HR, and Integration, and Brett Wetzel, Manager of Technical Troubleshooting and Training, said there was a high level of excitement from the techs who took part in the online and in-person classes. “The feedback from our kick-off classes in October was overwhelmingly positive,” Ryan says. “Both service managers and technicians have requested additional training. Our technicians are excited for the opportunity to advance their careers.”
Live and In-Person
The weeklong in-person classes in October took place at CoolSys training centers in Jacksonville, Florida; Houston, Texas; and Fullerton, California. November’s sessions are being held in Jacksonville, Houston, Fullerton and Menomonee Falls, Wisconsin. Each course includes instruction from hand-picked CoolSys technicians who have earned level 5 or 6 certification and have demonstrated an ability to teach others. Students also get hands-on experience with simulation exercises. Courses end with a written exam. In addition to passing that exam, students must successfully complete a field evaluation by an experienced tech in their home area to achieve the next level of certification.
A special word of thanks goes to our instructors. In October, Scott Morgan led the level 4 training in Houston, Steve Starling led the level 2 training in Jacksonville, Aaron Zimmer led a level 3 training in Fullerton and Brett Wetzel led a level 6A training, also in Fullerton. This month, Kevin Barard is leading a level 5 training in Houston, Michael Taylor is leading a level 4 training in Jacksonville, Hugh McGowan is leading a training for journeymen in Fullerton and Brett Wetzel is leading a level 5 training in Menomonee Falls.
A highlight for our Fullerton participants in October was a visit from CoolSys CEO Anesa Chaibi, who had a roundtable discussion with each of the training classes then ate lunch with the group. “She talked about how important training is to everyone at CoolSys and that we’re going full steam ahead with our training program,” Brett says. “The guys appreciated her taking time out of her day to come over, meet everyone and answer questions.”
Online Training Gets an Upgrade
To add value to the online training course, each participant is paired with an experienced CoolSys service manager or a level 5 or 6 technician as a technical training coach. Throughout the nine weeklong modules, the coaches are available to answer questions, provide guidance and offer encouragement to trainees. Online training culminates with passing a written exam followed by a technical field evaluation. Once a successful field evaluation is completed, the employee will officially be promoted to the next level.
We appreciate the skills, insight and support our online training facilitator, Zach Rubio, and our technical training coaches are providing to our online participants. Our coaches include Michael Brackett, Chris Brown, Jack Coloso, Froylan Cuen, Robert Evans, Patrick Gibbons, Jayson Goff, David Green, Stephen (Doug) Haynes, Jonathan Hinson, Daniel Hughes, Adam Huss, Jorge Irribarren, Chris Johnson, Greg Johnson, Dan Lan, Tony Layne, Hilario (Juan) Mendoza, Daniel Monsrud, Brandon Mundy, Brett Murray, Travis Nelson, Benjamin Padilla, Boris Parades, Mike Reed, Eric Schlosser, Steve Starling, Anthony Turner, Brett Wetzel, Louis Wiepert and Jamey Wyzgowski