• About Us
  • Our Customers
  • Our Companies
  • Sell Us Your Company
  • News
  • Careers
  • Contact Us
  • 888.992.0977
  • HVAC for COVID

  • Home
  • Our Companies
  • Our Customers
  • Careers
  • Sell Us Your Company

CoolSys Foreman Steps Up to Help During Winter Disaster

  • Home
  • News Room
  • CoolSys Foreman Steps Up To Help During...
tmb_reynaldo-charles

CoolSys Foreman Steps Up to Help During Winter Disaster

Juan Chavolla

March 26, 2021

Share this post

Houston, Texas, is known for its extreme semi-tropical weather — hurricanes, floods, heat and withering humidity. But the city got sucker-punched by Mother Nature the week of February 14, 2021, with a record-shattering winter storm that left millions of residents without power and/or water for up to a week amidst temperatures in the teens.

Fortunately, Houston is also known for selfless acts of kindness in the aftermath of natural disasters. Everyday heroes immediately stepped in to help those affected by the freak winter storm — and one of those heroes was our own Reynaldo Charles, a CoolSys installation foreman.

A Liquid Dilemma

On Wednesday, February 17, as a second round of storms paralyzed the city with a glaze of ice, Rey got an urgent text from Sandy Resler, his longtime friend and lead installation coordinator in the CoolSys construction department. Sandy and her husband, Awn, had lost power early on, and it was out for a total of 19 hours. On Tuesday evening, Sandy says, they heard “an awful noise, very scary. My husband went into the garage and saw water pouring like crazy.”

A pipe had burst, and water was flooding into the Reslers’ dining room. Fortunately, Awn was able to turn off the water supply to the house before too much damage was done. But the Reslers were left with a dilemma: Plumbers were impossible to reach at that time. A co-worker suggested Rey. “I don’t know why I didn’t think of him sooner!” Sandy recalls.

To the Rescue

Rey’s reaction to Sandy’s text for help was immediate. “This was a crisis nobody was expecting,” he says. “Why not help somebody who needs help?” Rey’s home had escaped the worst of the storm, losing power for only four hours, so as soon as it was relatively safe to make the 40-minute drive on icy roads to Sandy’s house, Rey headed out.

Although he doesn’t consider himself an expert plumber, Rey’s job experience provided the basic skills he needed to fix the Reslers’ burst pipe. “He was a godsend,” Sandy says. “This was something so above and beyond what you’d expect someone to do. We appreciate him more than he could ever know.”

A Golden-Hearted Hero

In true hero fashion, Rey continued to come to the rescue of others after the storm, helping a couple of other people with burst pipes and even opening his family’s home to close friends and family members who were without power — while walking the tightrope of Covid restrictions.

Rey’s reaction to Sandy’s appreciation for his help was exactly what you’d expect from an everyday hero: “You’re family, Sandy,” he told her. “And family helps out family.”

 

Archives

  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • Home
    Back

    Coolsys
    Our Companies Our Customers Careers Become a Coolsys Brand
    • About Us
    • News
    • Contact Us

    © 2023 Coolsys | All Rights Reserved

    Terms | Privacy | Resources | Licenses | Sitemap

    Case Cleaning Schedule
    • This field is for validation purposes and should be left unchanged.
    Schedule Service Today
    • This field is for validation purposes and should be left unchanged.

    Healthier HVAC Landing Page Contact Form

    • This field is for validation purposes and should be left unchanged.