Feeling Overwhelmed? Free Help Is at Your Fingertips!
April 22, 2021
If there’s one thing we’ve learned over the past year, it’s that life sometimes gets overwhelming. But we also know — more than ever before — that a kind voice, a listening ear and words of experience and wisdom can go a long way toward getting us back on track.
That’s what the CoolSys Employee Assistance Program (EAP) is all about! This service is available to all employees and their family members — free of charge — and can provide help with:
- Mental health and substance abuse counseling
- Addiction counseling
- Family counseling
- Child and eldercare resources
- Referrals for financial issues
- And other related needs.
EAP services are available 24/7/365. Licensed clinicians are ready to speak with you over the phone at 800-538-3543 or via live chat online at https://www.cigna.com/individuals-families/member-resources/employee-assistance-program. Depending on where you live, in-person sessions may also be an option.
In additional to EAP services through Cigna, whether you are Anthem or Kaiser, you have access to the myStrength website and app.
Additional Services for Anthem Members
Along with the CoolSys EAP, both CoolSys medical plans include mental health and counseling services. Anthem offers LiveHealth Online, which provides video visits with a psychologist or licensed clinician within a few days of your request. LiveHealth Online helps with a variety of mental health issues, including stress, anxiety, depression, relationship and family issues, substance abuse, grief, panic and stress due to illness.
For more information or to schedule an appointment, go online to www.livehealthonline.com or call 844-784-8409 between 7 a.m. and 11 p.m. Eastern or Pacific time.
Additional Services for Kaiser Members
Employees with Kaiser insurance can access Kaiser’s TeleHealth service for help with mental health screening (no physician referral required) and online visits with a psychologist or other professional. In-person visits are also available on an as-needed basis. In addition, Kaiser members can get a free subscription to the Calm app. Visit www.kp.org for further details.
Your health and safety are our top priority at CoolSys, and we hope you’ll use these resources to get help whenever and wherever your life feels out of balance. Be safe!