Keeping Our Big Accounts Happy
by Alex Fernandez, Director of Commercial Operations
The CoolSys Customer Account Specialist Group (CAS) serves most of Source and Service Refrigeration’s National Customers by doing the heavy administrative lifting such as assisting with quotes, tracking check-in and out, overseeing the use of 3rd party system management, conflict resolution with Work Orders, Notifications, communications and supporting the IT team with Electronic integrations, etc. The CAS team plays a critical role because they are the central point of communication between our large customers and CoolSys. The CAS group must be aligned with the CoolSys vision to keep providing best-in-class service to all our customers and keep the train going to the $1 billion mark.
On May 19_21, the entire CAS Group got together at our headquarters in Brea, Calif. The purpose of this meeting was to share knowledge and opportunities that we have with our Enterprise and Strategic accounts and to review the current and future state of our company. CAS participated in presentations with different teams within the organization and shared the challenges and opportunities we have as an enterprise. This meeting resulted in proposed solutions for working together to find alternatives to improve and align efforts to better service our customers. This group works day and night to keep the big accounts happy! Special thanks to all of you who participated in making this event possible and for sharing your knowledge so that CoolSys can become an even better place to work.