Tech Forward for 2019 and Beyond!
At CoolSys, our technology plays a critical role in our success as a business. It’s our goal to transform the HVACR industry with tech-forward solutions that improve our overall customer experience, support the sustainable growth of our operating brands and make the work of our employees easier. That’s why over the next three to four years, we’ll be investing more than $15 million in technology.
We’d like to take this opportunity to share with you some highlights of our plans:
- Revenue / Customer Experience – Among our 2019 initiatives, IT will be focused on advancing our Internet of Things (IOT) capabilities to enable real-time connectivity of our systems, including the pilot of our customer portal and integration of Salesforce as a CRM tool.
- Operational Excellence – This year, we’ll introduce new dashboards and more robust analytics throughout our organization. Plus, to improve collaboration and real-time sharing of information, we’ll be migrating to a common platform for Office 365 as a single tenant for email, SharePoint and Teams. Plans are also underway to launch a CoolSys Intranet accessible to all employees for news and company information.
- Field Service, Install & Back Office Enhancements – As part of our enterprise resource planning (ERP), we are meeting with cross-functional teams throughout our brands to improve our business process management. This will include software and applications to manage the business and automate many back-office functions related to technology, services and human resources.
- Infrastructure & Security – We are strengthening our operations to improve our connectivity and ensure system stability and business continuity. Also, we are tightening our cyber security to better manage risk. Be on the lookout for cyber security training for all employees to be launched over the next couple of months.
While focusing on these strategic initiatives, we are also continuing to deploy our PMO projects with billing improvements, and standardization and automation of current systems.
At CoolSys, our technology is continually evolving to meet the demands of our business, our employees and our customers. We are excited about this new phase for our company and look forward to enhancing our enterprise-wide technology platforms to better support our strategic business strategy and enable long-term growth for the CoolSys family of brands.