Used Refrigeration Equipment Removal and Resale Program Guide
View the process to reserve, purchase, and collect used two or three-door glass merchandiser coolers and freezers from our client’s stores. Following these steps will ensure a seamless experience for you and CoolSys customers.
Welcome to the CoolSys used refrigeration equipment removal and resale program!
We greatly appreciate your business and are looking forward to working with you.
Below, you’ll find a summary of the process to reserve, purchase, and collect used two or three-door glass merchandiser coolers and freezers from our client’s stores.
The process to secure, purchase, and pick up used TRUE Coolers and Freezers is easy and ensures minimal disruption to your and the stores’ operations.
STEP 1: Review & Approve Your Proposal
To obtain the list of used refrigeration units available in your area, please email
david.fenton@CoolSys.com or foster.prescott@coolsys.com or derek.alvarado@coolsys.com
They will email you a proposal, which will include:
- Required dates to pick up the units
- Locations of CoolSys clients’ stores where the units will be available for pickup
- Detailed list of units to be removed, along with model numbers, serial numbers, and the year of the units
- Total price for the units
- Invoice due date
To approve the terms of the proposal, simply click the “Accept” button
STEP 2: Purchase Your Units
You will receive an email with an invoice for the units you committed to purchasing and picking up.
Invoices must be paid by the due date.
Please note that the “Review and Pay” button on each invoice allows you to easily pay for the units or schedule the payment for the due date in advance.
Failure to pay-in-full, on-time, as agreed, may result in increased pricing on future invoices, or exclusion from future opportunities.
STEP 3: Schedule Your Pick Up
Please share the name, email, and cell phone number of the person who will schedule and confirm the pick-up.
Removal must be scheduled at least one day prior to the first specified removal date.
This is done by using the links emailed and texted to the designated scheduling contact
For example: if a store’s removal dates are on a Thursday or Friday, the removal must be scheduled no later than Wednesday.
Click on the link to open CoolSys Scheduling App
Please note that you can forward the text or email to the person who is scheduling the pick-ups. The link will work.
Once you open CoolSys App, simply follow the prompts to schedule the pick-up dates for the units you purchased at each store.
STEP 4: Get The Release Form
Once the units are paid in full and the pick-up dates are rescheduled, you will receive a release form via email that includes:
- The pickup date window
- The address of the store
- The list of units you purchased and are authorized to pick up
- The list of units the store is keeping and therefore must remain at the store
The day before your scheduled pick-up, please call the store phone number indicated in the release form to ensure all products are removed from the coolers you are scheduled to pick up.
STEP 5: Confirm the Pick-Up While at the Store
Please confirm the pick-up while you are at the store using the link you receive by email and text the day before your scheduled pick-up.
Feel free to copy or forward the link to any of your team members completing the service to ensure that the confirmation is done while on site.
Alternatively, you can email a picture of the signed and dated release form to facilitysolutionsops@coolsys.com or text it to 469.430.1298
HOW TO REPORT AN ISSUE OR A DAMAGED UNIT
Should the equipment you purchased be different than the units on the release form, or should it be broken or missing, please call CoolSys at 469.430.1298 while you are at the store.
We can only provide credits for equipment that is reported as broken or missing at the time of removal and confirmed by the Store Manager.
Got Questions About CoolSys Used Cooler/ Freezer Program
Simply fill out this form. A CoolSys associate will respond quickly.
Alternatively, feel free to contact CoolSys facility Solutions at 469.430.1298 or facilitysolutionsops@coolsys.com
